Question: What kind of images do you sell on cup-prints.com?
Answer: We offer unique AI-generated images specifically designed and optimized for high-quality printing on physical products. Each image is prepared to ensure excellent print results.
Question: Why do I have to sign in to Google to buy?
Answer: Using Google Sign-In provides secure, easy access to your purchased downloads and simplifies the checkout process by eliminating the need for separate registration.
Question: How do I buy an image?
Answer: First, sign in with your Google Account - this is required to make a purchase. Once logged in, you can add images to your cart and proceed to checkout. After payment, your downloads will be immediately available on the checkout page and in your account.
Question: What file format and quality will I get?
Answer: All images are provided in high-resolution PNG format with transparent backgrounds, ready for printing. Specific dimensions (in pixels) and recommended physical print size (e.g., in millimeters at 300 DPI) are detailed on each image's product page.
Question: What can I do with the images after I purchase them? (License)
Answer: Your purchase includes an extensive license to use the image. You may print it on personal items or products that you intend to sell. You are also free to edit, modify, or customize the image. However, you are responsible for ensuring that your use of the image does not infringe on any third-party rights, especially trademarks or copyrights of elements that the AI might have resembled inadvertently. Please see our terms and conditions for full details.
Question: Are these images exclusive? Will others buy the same image?
Answer: Our images are uniquely generated by AI. However, the standard license allows multiple customers to purchase and use the same image. Our focus is on providing high quality, print ready images rather than exclusive rights.
Question: How do I find specific image types?
Answer: You can use our search page to find images by keyword, or browse our categories.
Question: Do you offer discounts for purchasing multiple images?
Answer: Yes, we offer discounts for purchasing multiple images at once. The specific discount levels (e.g., for purchasing 5+, 10+ or 20+ images) are detailed on our pricing page.
Question: What payment methods do you accept?
Answer: We accept all major credit cards securely processed by Stripe (through WooPayments). You will see all available payment options during the checkout process.
Question: What is your refund policy?
Answer: Due to the digital nature of our products (instant download), all sales are generally final and non-refundable. However, if you experience a technical problem with the downloaded file itself, please contact us immediately so we can assist you. Please see our full refund policy for details.
Question: How do I access my purchased images?
Answer: After a successful purchase, your download links are immediately available on the order confirmation page and within your account area (usually under 'Orders' or 'Downloads'). Since the purchase requires a Google login, you can access your past orders and downloads at any time by logging back into your account. If you are having trouble accessing your files, please contact us.
Question: Do I need any special software to use these images?
Answer: No, you don't need any special software. The image comes as a print-ready PNG file. All you need to do is submit this file to your chosen print service or use it with a print-on-demand platform. If you decide to edit the image before printing, you will need graphic software that supports PNG files.
Question: Can users request custom images or modifications?
Answer: Currently, we only offer the pre-designed images available on the website.